body.form-init {
  overflow: hidden !important;
  margin: 0;
  padding: 0;
  position: fixed;
  width: 100%;
}

.content-ouvidoria #btnClose {
  position: absolute;
  color: #fff;
  font-size: 22px;
  top: 20px;
  right: 24px;
  z-index: 999;
  opacity: 0.55;
  transition: opacity 0.2s;
  text-decoration: none;
  line-height: 1;
}
.content-ouvidoria #btnClose:hover {
  opacity: 1;
}
.content-ouvidoria .start-form {
  padding: 60px 50px;
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  justify-content: center;
  transition: 0.3s all ease;
}
@media (max-width: 768px) {
  .content-ouvidoria .start-form {
    padding: 40px 24px;
  }
}
.content-ouvidoria .start-form .ouvidoria-start-icon {
  font-size: 52px;
  color: rgb(11, 60, 130);
  margin-bottom: 18px;
  line-height: 1;
}
.content-ouvidoria .start-form h1 {
  line-height: 1.2;
  font-size: 30px;
  font-family: "Roboto", sans-serif;
  color: #1a1a2e;
  font-weight: 700;
  margin-bottom: 6px;
}
.content-ouvidoria .start-form h5 {
  color: rgb(11, 60, 130);
  font-size: 16px;
  font-weight: 600;
  margin-bottom: 18px;
  margin-top: 0;
}
.content-ouvidoria .start-form p {
  color: #444;
  font-size: 15px;
  max-width: 500px;
  line-height: 1.65;
  margin-bottom: 10px;
}
.content-ouvidoria .start-form p strong {
  color: #1a1a2e;
}
.content-ouvidoria .start-form .ouvidoria-sigilo {
  color: #888;
  font-size: 13px;
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 28px;
  margin-top: 6px;
}
.content-ouvidoria .start-form .ouvidoria-sigilo i {
  color: rgb(11, 60, 130);
}
.content-ouvidoria .start-form .btn-iniciar {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 13px 30px;
  color: #fff;
  background: rgb(11, 60, 130);
  border: none;
  border-radius: 8px;
  font-size: 15px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.2s, transform 0.15s, box-shadow 0.2s;
  box-shadow: 0 4px 16px rgba(11, 60, 130, 0.35);
}
.content-ouvidoria .start-form .btn-iniciar:hover {
  background: rgb(7.8170212766, 42.6382978723, 92.3829787234);
  transform: translateY(-2px);
  box-shadow: 0 6px 20px rgba(11, 60, 130, 0.45);
}
.content-ouvidoria .start-form .btn-iniciar:active {
  transform: translateY(0);
}
.content-ouvidoria .start-form.init {
  top: -100vh;
}
.content-ouvidoria #content-form {
  position: fixed;
  z-index: 998;
  padding: 50px;
  bottom: -150vh;
  height: 100vh;
  width: 100vw;
  overflow: auto;
  display: flex;
  flex-direction: column;
  justify-content: center;
  align-items: center;
  transition: 0.3s all ease;
  background: rgba(0, 0, 20, 0.93);
}
@media (max-width: 768px) {
  .content-ouvidoria #content-form {
    padding: 20px 16px;
  }
}
.content-ouvidoria #content-form.accent-reclamacao {
  --accent: #e74c3c;
}
.content-ouvidoria #content-form.accent-sugestao {
  --accent: #3498db;
}
.content-ouvidoria #content-form.accent-elogio {
  --accent: #27ae60;
}
.content-ouvidoria #content-form.accent-outro {
  --accent: #95a5a6;
}
.content-ouvidoria #content-form.init {
  top: 0;
  max-height: 100vh;
}
.content-ouvidoria #content-form.init .step {
  position: absolute;
  left: 50%;
  top: -100vh;
  transform: translate(-50%, -50%);
  width: 92vw;
  max-width: 520px;
  box-sizing: border-box;
  padding: 36px 32px;
  transition: 0.45s all ease;
  display: none !important;
}
@media (max-width: 480px) {
  .content-ouvidoria #content-form.init .step {
    padding: 24px 18px;
  }
}
.content-ouvidoria #content-form.init .step.enable {
  top: 50%;
  display: block !important;
}
.content-ouvidoria #content-form.end {
  bottom: 0;
  overflow-y: auto;
}
.content-ouvidoria #content-form .step h2 {
  color: #fff;
  font-family: "Roboto", sans-serif;
  font-size: 22px;
  font-weight: 700;
  margin: 0 0 6px;
}
.content-ouvidoria #content-form .step .subtitulo {
  color: #9ba3b0;
  font-size: 13px;
  margin: 0 0 22px;
}
.content-ouvidoria #content-form .step label {
  color: #b0b8c4;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.4px;
  text-transform: uppercase;
  display: block;
  margin-bottom: 6px;
}
.content-ouvidoria #content-form .step .label-opcional {
  color: #666d78;
  font-size: 11px;
  text-transform: none;
  font-weight: 400;
  letter-spacing: 0;
}
.content-ouvidoria #content-form .step .required {
  color: #e74c3c;
}
.content-ouvidoria #content-form .step input[type=text],
.content-ouvidoria #content-form .step input[type=tel],
.content-ouvidoria #content-form .step input[type=email] {
  display: block;
  width: 100%;
  padding: 0 0 10px;
  color: #fff;
  font-size: 17px;
  border: none;
  border-radius: 0;
  box-shadow: rgba(255, 255, 255, 0.4) 0 2px;
  background: transparent !important;
  transition: box-shadow 0.2s;
  box-sizing: border-box;
  margin-bottom: 20px;
}
.content-ouvidoria #content-form .step input[type=text]::placeholder,
.content-ouvidoria #content-form .step input[type=tel]::placeholder,
.content-ouvidoria #content-form .step input[type=email]::placeholder {
  color: rgba(255, 255, 255, 0.22);
}
.content-ouvidoria #content-form .step input[type=text]:focus,
.content-ouvidoria #content-form .step input[type=tel]:focus,
.content-ouvidoria #content-form .step input[type=email]:focus {
  outline: none;
  box-shadow: var(--accent, rgb(11, 60, 130)) 0 2px;
}
.content-ouvidoria #content-form .step input[type=text].is-invalid,
.content-ouvidoria #content-form .step input[type=tel].is-invalid,
.content-ouvidoria #content-form .step input[type=email].is-invalid {
  box-shadow: #e74c3c 0 2px !important;
}
.content-ouvidoria #content-form .step textarea {
  display: block;
  width: 100%;
  color: #fff;
  font-size: 15px;
  line-height: 1.65;
  border: none;
  border-radius: 6px;
  background: rgba(255, 255, 255, 0.07) !important;
  padding: 12px 14px;
  resize: vertical;
  min-height: 130px;
  box-sizing: border-box;
  transition: background 0.2s;
}
.content-ouvidoria #content-form .step textarea::placeholder {
  color: rgba(255, 255, 255, 0.2);
}
.content-ouvidoria #content-form .step textarea:focus {
  outline: none;
  background: rgba(255, 255, 255, 0.11) !important;
}
.content-ouvidoria #content-form .step textarea.is-invalid {
  box-shadow: 0 0 0 1px #e74c3c;
}
.content-ouvidoria #content-form .step .field-error {
  display: block;
  color: #ff6b6b;
  font-size: 12px;
  margin-top: -10px;
  margin-bottom: 12px;
  min-height: 16px;
}
.content-ouvidoria #content-form .step .char-counter {
  display: block;
  text-align: right;
  color: rgba(255, 255, 255, 0.25);
  font-size: 11px;
  margin-top: 4px;
  margin-bottom: 4px;
}
.content-ouvidoria #content-form .tipo-cards {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin: 0 0 8px;
}
@media (max-width: 400px) {
  .content-ouvidoria #content-form .tipo-cards {
    grid-template-columns: 1fr;
  }
}
.content-ouvidoria #content-form .tipo-cards.shake {
  animation: ouv-shake 0.55s ease;
}
.content-ouvidoria #content-form .tipo-card {
  background: rgba(255, 255, 255, 0.05);
  border: 2px solid rgba(255, 255, 255, 0.1);
  border-radius: 12px;
  padding: 20px 12px 16px;
  cursor: pointer;
  transition: all 0.18s ease;
  text-align: center;
  user-select: none;
}
.content-ouvidoria #content-form .tipo-card i {
  font-size: 26px;
  margin-bottom: 8px;
  display: block;
  transition: color 0.18s;
}
.content-ouvidoria #content-form .tipo-card span {
  color: rgba(255, 255, 255, 0.75);
  font-size: 13px;
  font-weight: 600;
  transition: color 0.18s;
}
.content-ouvidoria #content-form .tipo-card:hover {
  background: rgba(255, 255, 255, 0.09);
  border-color: rgba(255, 255, 255, 0.22);
  transform: translateY(-2px);
}
.content-ouvidoria #content-form .tipo-card:focus {
  outline: 2px solid rgba(255, 255, 255, 0.4);
  outline-offset: 2px;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=reclamacao] i {
  color: rgba(231, 76, 60, 0.65);
}
.content-ouvidoria #content-form .tipo-card[data-tipo=sugestao] i {
  color: rgba(52, 152, 219, 0.65);
}
.content-ouvidoria #content-form .tipo-card[data-tipo=elogio] i {
  color: rgba(39, 174, 96, 0.65);
}
.content-ouvidoria #content-form .tipo-card[data-tipo=outro] i {
  color: rgba(149, 165, 166, 0.75);
}
.content-ouvidoria #content-form .tipo-card.selected {
  background: rgba(255, 255, 255, 0.1);
  transform: translateY(-2px);
}
.content-ouvidoria #content-form .tipo-card[data-tipo=reclamacao].selected {
  border-color: #e74c3c;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=reclamacao].selected i {
  color: #e74c3c;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=reclamacao].selected span {
  color: #fff;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=sugestao].selected {
  border-color: #3498db;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=sugestao].selected i {
  color: #3498db;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=sugestao].selected span {
  color: #fff;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=elogio].selected {
  border-color: #27ae60;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=elogio].selected i {
  color: #27ae60;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=elogio].selected span {
  color: #fff;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=outro].selected {
  border-color: #95a5a6;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=outro].selected i {
  color: #95a5a6;
}
.content-ouvidoria #content-form .tipo-card[data-tipo=outro].selected span {
  color: #fff;
}
.content-ouvidoria #content-form .tipo-badge-wrap {
  margin-bottom: 14px;
}
.content-ouvidoria #content-form .tipo-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 14px;
  border-radius: 20px;
  background: var(--accent, rgba(255, 255, 255, 0.12));
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
}
.content-ouvidoria #content-form .toggle-wrap {
  display: flex;
  align-items: center;
  gap: 12px;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 10px;
  padding: 14px 16px;
  cursor: pointer;
  margin-bottom: 22px;
  transition: background 0.15s;
}
.content-ouvidoria #content-form .toggle-wrap:hover {
  background: rgba(255, 255, 255, 0.09);
}
.content-ouvidoria #content-form .toggle-wrap input[type=checkbox] {
  width: 20px;
  height: 20px;
  flex-shrink: 0;
  cursor: pointer;
  accent-color: rgb(11, 60, 130);
}
.content-ouvidoria #content-form .toggle-wrap label {
  cursor: pointer;
  font-size: 14px;
  font-weight: 500;
  text-transform: none;
  letter-spacing: 0;
  color: rgba(255, 255, 255, 0.7);
  margin: 0;
}
.content-ouvidoria #content-form .toggle-wrap label i {
  color: rgba(255, 255, 255, 0.4);
  margin-right: 4px;
}
.content-ouvidoria #content-form .nav-buttons {
  display: flex;
  gap: 10px;
  align-items: center;
  margin-top: 28px;
}
.content-ouvidoria #content-form .btn-ouv {
  padding: 12px 26px;
  border-radius: 8px;
  border: none;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.18s;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  white-space: nowrap;
}
.content-ouvidoria #content-form .btn-ouv.btn-primary-ouv {
  background: rgb(11, 60, 130);
  color: #fff;
  flex: 1;
  justify-content: center;
  box-shadow: 0 4px 14px rgba(11, 60, 130, 0.4);
}
.content-ouvidoria #content-form .btn-ouv.btn-primary-ouv:hover {
  background: rgb(7.8170212766, 42.6382978723, 92.3829787234);
  box-shadow: 0 6px 18px rgba(11, 60, 130, 0.5);
}
.content-ouvidoria #content-form .btn-ouv.btn-primary-ouv:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}
.content-ouvidoria #content-form .btn-ouv.btn-secondary-ouv {
  background: transparent;
  color: rgba(255, 255, 255, 0.4);
  border: 1px solid rgba(255, 255, 255, 0.14);
}
.content-ouvidoria #content-form .btn-ouv.btn-secondary-ouv:hover {
  border-color: rgba(255, 255, 255, 0.3);
  color: #fff;
  background: rgba(255, 255, 255, 0.05);
}
.content-ouvidoria #content-form .btn-ouv.btn-submit {
  background: #27ae60;
  box-shadow: 0 4px 14px rgba(39, 174, 96, 0.35);
}
.content-ouvidoria #content-form .btn-ouv.btn-submit:hover {
  background: rgb(33.3971830986, 149.0028169014, 82.2084507042);
  box-shadow: 0 6px 18px rgba(39, 174, 96, 0.45);
}
.content-ouvidoria #content-form .confirmacao-box {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 10px;
  padding: 6px 16px;
  margin-bottom: 20px;
}
.content-ouvidoria #content-form .conf-row {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  padding: 11px 0;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
  font-size: 13px;
}
.content-ouvidoria #content-form .conf-row:last-child {
  border-bottom: none;
}
.content-ouvidoria #content-form .conf-row .conf-label {
  color: rgba(255, 255, 255, 0.4);
  min-width: 78px;
  flex-shrink: 0;
  padding-top: 1px;
}
.content-ouvidoria #content-form .conf-row .conf-value {
  color: #fff;
  text-align: right;
  flex: 1;
  word-break: break-word;
  line-height: 1.5;
}
.content-ouvidoria #content-form .chk-termos-wrap {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin-bottom: 6px;
}
.content-ouvidoria #content-form .chk-termos-wrap input[type=checkbox] {
  width: 18px;
  height: 18px;
  flex-shrink: 0;
  margin-top: 2px;
  cursor: pointer;
  accent-color: rgb(11, 60, 130);
}
.content-ouvidoria #content-form .chk-termos-wrap label {
  color: rgba(255, 255, 255, 0.6);
  font-size: 13px;
  line-height: 1.55;
  cursor: pointer;
  text-transform: none;
  letter-spacing: 0;
  font-weight: 400;
}
.content-ouvidoria #content-form #upload-panel {
  text-align: center;
  max-width: 400px;
  margin: 0 auto;
  padding: 20px;
}
.content-ouvidoria #content-form #upload-panel i {
  display: block;
  margin-bottom: 18px;
}
.content-ouvidoria #content-form #upload-panel #panel-loading {
  color: rgba(255, 255, 255, 0.7);
}
.content-ouvidoria #content-form #upload-panel #panel-loading i {
  color: rgba(255, 255, 255, 0.5);
}
.content-ouvidoria #content-form #upload-panel #panel-loading p {
  color: rgba(255, 255, 255, 0.7);
  font-size: 16px;
}
.content-ouvidoria #content-form #upload-panel #panel-success i {
  color: #27ae60;
}
.content-ouvidoria #content-form #upload-panel #panel-success h3 {
  color: #fff;
  font-size: 22px;
  margin-bottom: 10px;
}
.content-ouvidoria #content-form #upload-panel #panel-success p {
  color: rgba(255, 255, 255, 0.65);
  line-height: 1.6;
}
.content-ouvidoria #content-form #upload-panel #panel-error i {
  color: #e74c3c;
}
.content-ouvidoria #content-form #upload-panel #panel-error h3 {
  color: #fff;
  font-size: 20px;
  margin-bottom: 8px;
}
.content-ouvidoria #content-form #upload-panel #panel-error p {
  color: rgba(255, 255, 255, 0.65);
  margin-bottom: 20px;
}
.content-ouvidoria .position {
  position: fixed;
  color: rgba(255, 255, 255, 0.3);
  font-size: 12px;
  bottom: 22px;
  right: 24px;
  text-align: right;
  z-index: 999;
  pointer-events: none;
}

@keyframes ouv-shake {
  0%, 100% {
    transform: translateX(0);
  }
  15% {
    transform: translateX(-6px);
  }
  30% {
    transform: translateX(6px);
  }
  45% {
    transform: translateX(-5px);
  }
  60% {
    transform: translateX(5px);
  }
  75% {
    transform: translateX(-3px);
  }
  90% {
    transform: translateX(3px);
  }
}

/*# sourceMappingURL=ouvidoria.css.map */